This is how we see all incoming requests:

Here is a piece of advise from our Support crew to you on creating the most efficient task description that REALLY works to your benefit:

Make your ticket summary a short one sentence description. Instead of putting "Home page bug, fix ASAP!!!!!!" put something like "Urgent: Xxx homepage displaying an error message". Since issue summary is the only thing we see in our dashboard it will help us unerstand what the problem is and react as soon as possible.
Give us a link of where you have had a problem. This way we will move on straight to fixing it instead of looking where to find it.
Help us follow in your footsteps: describe what you did when the issue happened. We will try to reproduce your journey and it will help us better understand what is causing the problem.
Let us see with your eyes by getting us some screenshots of the issue.
Please remember to put one issue in one ticket. You will be the one validating issue resolution, so checking on one problem fix will be easier than going through a list of various questions. Plus several tickets can be picked up by several Support team members, so you can have everal issues being fixed at the same time.
New tasks are always on the top of our ticket list. So if we have fixed your problem, but you got another question raise a new task for it. We will surely notice it and start working on it asap!