Modera Queue System allows you to set up custom ticket screens per department. Before you decide to set up cistom ticket screens make sure following settings are configured:

Locations are set up under Tools - Location & Contacts
Each department has counter/tab created under Queue system - Ticket PAD

Custom state messages per department

You can display different messages to your customers based on department they choose. Moreover messages can be set per customer status depending on where his/her request is in the queue.

To access different ticket pad screens go to Tools - Queue system.

Find "Ticket PAD" on the list and click on it's template link to open it for editing.

Scroll down to "Messages" section (1). If you already have some messages configured you will see a list of all awailable message widgets.

To edit existing widget click on it's name (2), edit settings and click "Save and close".

To create a new widget click "Add widget" with a plus sign next to it (3). System will create a new message widget that you will be able to customize by clicking on it and updating it's settings.

Here are some settings available:

Counter - select a department screen this message will be assigned to
Counter state - choose between "emty" and "non-empty".
- No state selected - message will applied by default regardless of counter or ticket state. It will be shown to all customers signing up to the queue in selected department. Use this option set a request submitted message for new customer.
- Selecting "empty" or "non-empty" allows you to additionally select specific counter state for message to be applied to.
  
  TIP: Hold down "Control" (PC)/ "Command" (Mac) key to select several states message will apply to.
  - "Empty" - message will be displayed when there are no other tickets in the queue with specified status. If no status is selected wil be displayed when queue is empty.
  - "Non-empty" - message will be displayed when there are other tickets win the queue with specified status. If no status is selected wil be displayed when queue is not empty.
Ticket stage - select customer's request current status for message to be applied to.
Message - set main message text that il be displayed to the customer on request submit.
Details - set additional message for a customer.

TIP: You can personalize ticket screen messages by using customer specific details in Message or Details text by inserting one of the variable listed below. System will pick up relevant information and display it to the customer.
%tickets-before% - shows how many tickets there are in a queue before current customer's request. Please apply with "non-empty" counter state selected
%ticket-name% - shows current customer's ticket name
Icon - set arrow pointer to help navigate customer in your premises. Arrows settings are described further below.

Custom arrow pointers

Use arrows to show your customers physical direction in which to proceed around your premices. Remember to update ticket screen settings every time you re-arrange your shoroom space. Using one of the codes below displays an arrow pointing to a specified direction. These codes are inserted in the messages widget "Icon" field. Here are some available arrow icon settings codes:

arrow-right - displays arrow pointing right
arrow-left - displays arrow pointing left
arrow-up - displays arrow pointing up
arrow-down - displays arrow poiting down
arrow-top-right - displays arrow pointing to upper right
arrow-top-left - displays arrow pointing to upper left
arrow-bottom-right - displays arrow pointing to lower right
arrow-bottom-left - displays arrow pointing to lower left

Adding language selection

If your Package supports more than one lnguage you can display language selector on your ticket screen for extra comfortable communication with your customers. Ticket screen messages will have to be configured for each language separately. Customers will be able to switch between enabled languages by clicking on a flag icon in the top of the ticket screen.

Scroll down to "Languages" section (1). If you already have some languages configured you will see a list of all awailable language widgets.

To edit existing widget click on it's name (2), edit settings and click "Save and close".

To create a new widget click "Add widget" with a plus sign next to it (3). System will create a new message widget that you will be able to customize by clicking on it and updating it's settings.

Under language settings select language and a flag icon to represent it. Don't forget to press "Save and close" button to save your changes.