Everyday usage

There is TV(s) for queue displaying, iPad(s) as a ticker counter and Queue System dashboard for queue management.

Customer queue view

Every arriving customer should sign up its vehicle plate number in the queue stand (iPad with Queue app). Sign up selection tabs can be managed in Settings.

As all sales customers should be dealt with immediately they do not appear on the Queue screen/TV and appear only in backend.

Service and parts clients queue appears in Queue screen/TV. In the screen there are 3 partitions. "Waiting", "Working" and "Ready".

"Waiting" is the first status when customer arrives and appears in the queue TV automatically.
When customer is being dealt with or the vehicle is in service the status in queue moves to "Working/In service".
Once vehicle is ready to be picked up by the customer the status moves into column "Ready".
When client is served and/or vehicles picked up the plate number disappears from the Queue screen.

Queue screens can show identical or different queues according to the set-up.

Ticket counter messages depending on the current state

Conditions	Message
There are no other persons in same queue with state either "waiting" or "serving"	Thank you! Please go to waiting area. Service advisor will meet you there.
There is at least one person in same queue with state either "waiting" or "serving"	There are X persons waiting before you. Please look around and take a cup of coffee. Our service advisor will meet you in the waiting area.
Ticket entered is a registration plate number and any of the queues already contain entered ticket with state either "work_done" or "picking_up"	Your vehicle 123XYZ is ready to pick up. Please go to waiting area, service advisor will meet you there.
Ticket entered is a registration plate number and any of the queues already contain entered ticket with state "in_works"	Work on your vehicle 123XYZ is not yet finished. Please look around and take a cup of coffee. Our service advisor will meet you in the waiting area once the vehicle is ready.

Managing a queue in backend

Log into Queue System dashboard at [your-queue-system-address]/backend, select Queue System tab from main menu.

From left menu choose the queue to watch.

All visitors show up on the list selected and stay there until all activities finished.

In the backend queue the order is according to the arrival order, the latest arrived person is on top.

Watching the Queue:

This feature can be used if there is responsible person for managing specific queue.
Select your name from up right corner and from selection choose "Queue System".
From opened options tick the queue you want to watch.
For administrator the same possibility is in "Tools"->"Security&Permissions"->select responsible person->"Edit selected"->"Queue system".
Watching a queue means, that when customer enters its plate number in queue, responsible queue owner is going to get notification in heather.

Workflow for managing the queue

Picture of workflow

Explanation

waiting

First status assigned when customer arrives and takes the "ticket"

serving

The status assigned by a service advisor or sales staff when customer is picked up. This click usually does not move the plate number forward in Queue screen but is indication for other salespersons that this customer is being dealt with.

in_works

Is activated when customers vehicle went to service. Select "In works" and the status in Queue screen moves to "Working/In service".

done

Is the other option to select after "serving". That means the customer has left and eliminates plate from the Queue screen.

work_done

Activate once the service work is done. That moves the customer to "Ready" section. This indicates the customer that it is possible to pick up the car.

picking_up

Status is activated by customer when returning to the dealership to pick up the car from service. Customer signs up again from the Queue stand, system detects that this car is "In works" or "Ready" and in backend this customer is highlighted as "picking up".

Tips!

Keep the dashboard open at all times. It will update the queue in real-time.

When visitor arrives and queue is empty the system shows also desktop notification about the arriving visitor.

If customer does not know the plate number or does not have a car, it is also possible to insert the name only.

Stand-by & wake-up of queue system

It is not needed to turn off the devices (TV and iPad). However, it is good to turn off the TV screen to maximise it's lifetime and reduce risk of image burn-in and it allows app to autoupdate if update is available.

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